At Sola3iya, we value the trust you place in us when sharing your personal information. This Privacy Policy describes how we collect, use, and protect your data when you visit our website, use our Home Service, or communicate with us via WhatsApp and Instagram.
1. Information We Collect
To provide you with our bespoke fashion services, we collect the following information:
- Personal Identity: Name and contact details.
- Location Data: Delivery address for shipping within the UAE or GCC countries.
2. How We Use Your Information
We use your data strictly for business operations, including:
- Processing and confirming your orders via the website.
- Managing shipping and logistics for local and international delivery.
- Communicating regarding inquiries, concerns, or complaints.
3. Data Sharing & Third Parties
Sola3iya does not sell your personal data. We only share information with third parties necessary to complete your order, such as:
- Courier Services: To deliver your orders or fabrics to your doorstep.
- Payment Processors: To verify bank transfers for order confirmation.
4. Ordering & Communication Policy
- WhatsApp or Email: This is our primary channel for feedback, queries or any issues with orders made using Sola3iya’s official website.
- Instagram: Only used for general inquiries, updates and latest collections; Please note that we do not process personal order data through Instagram Direct Messages.
5. Returns and Quality Control
In the event of a manufacturing defect, we may require clear photographic evidence of the product to process a resolution. We retain these records to improve our craftsmanship and quality standards through contacting our customer care.
6. Your Rights
You have the right to access, correct, or request the deletion of the personal information we hold about you. For any concerns regarding your data, please contact us at Sola3iya@gmail.com or via WhatsApp at 052 352 5549.
